1 (519) 500-2156

987 Guelph St, Kitchener, ON N2H 5Z2, Canada

©2019 by Active Souls Project. Proudly created with Wix.com

COMMON QUESTIONS

Everything You Need to Know

 

DOES MY SERVICES EXPIRE?

NO! We do not expire your purchase. As long as we are in business, your purchase is activate. However, we do not refund any unused sessions/purchases. Refunds are only available within the first 7 (seven) days of original purchase.

I HAVE SOME FRIENDS VISITING. DO YOU OFFER GUEST PASSES?

Sure do! We offer a drop-in rate of $14+ tax. If they are visiting more than once, please contact us for possible rate reduction.

CAN I TRY BEFORE I BUY?

Absolutely. Your first group fitness class is free to try. We also offer a complimentary personal training consultation and facility tour with a personal trainer, that is matched in advanced specifically to your needs and goals.

ARE YOUR SERVICES COVERED BY MINISTRY FUNDING?

YES! Our services qualify for SSAH & Passport Funding. Please contact for more information.

DO YOU WORK WITH YOUTH & ADULTS THAT EXCEPTIONAL NEEDS?

Heck yes. We are one of the very few training facilities in Canada specializing in fitness & exercise for those with special needs and adapted athletes.

WHAT IS AN ADAPTIVE TRAINING CENTER?

A facility trained in and open to every type of physical impairment: seated athlete, limb salvage, amputation(s), sensory impairment, neurological damage or TBI (traumatic brain injury). With or without mobility aids (wheelchairs, hand crutches, etc).

ARE YOU INCLUSIVE?

100%. We believe everyone is unique in their own wonderful way and completely equal. We believe everyone has the right to access fitness services & support and everyone can belong under one roof. Therefore, we welcome everyone and every ability.

IF I DONT SHOW UP FOR MY SESSION DO I GET CHARGED?

Personal Training requires 24 hours notice to cancel/reschedule otherwise you will be charged for that appointment. If you sign up for a class and do not show up you will not be charged for that class, you will be removed from the attendance list. Exceptions: events, workshops & classes that require advanced registration/sign-ups. You will be charged regardless if you attend. You will be advised of the rules & regulations for your desired program prior to starting.

WHY ARE YOUR PRICES SO LOW?!

Our low costs certainly does not equate to our high quality service and coaching abilities. Our training staff is paid higher than the industry standard, our members pay much lower than the industry standard and we do this because we respect our teams skills, abilities and efforts and we want you (the member) to be able to obtain gold star standard health and fitness support and services without breaking your bank account. To be healthy, fit, happy and feel great should not be a financial sacrifice. To continue our mission to support everyone and every ability we must always consider those dependent on government assistance and disability funding. And because we believe in fairness and equality we charge the same for everyone, at the lowest possible price we can.

I AM UNABLE GET TO YOUR GYM, DO YOU TRAVEL TO CLIENTS?

We have a team of trainers that travel. There is an additional travel cost of $0.54 per kilometre to/from our facility to your location.

WHAT IS 'RTB' (AKA: RAISE THE BAR)?

Simply put; mainstream fitness programs for anyone with exceptional needs. From birth to senior, 1-on-1 exercise support to group training; we do it! Raise The Bar was inspired by the incredible people who are the core of who we are. They are our passion, our reason for existence, our inspiration and motivation. Our mission is to ensure that every ability has the opportunity to enhance their quality of life through exercise in a fully supported environment by certified, experienced trainers and coaches. Those who become a member of RTB are opened a door into a world of endless opportunities to discover untapped strengths and abilities, defy odds and break stigmas.